Policies, Terms and Conditions

Whistleblower Policy v1.0 Page 1 of 8

WHISTLEBLOWER POLICY

Purpose

• The Entity is dedicated to cultivating a culture of open communication, where honesty,

integrity, and business ethics are integral to daily conduct.

• The organisation encourages the reporting of any incidents that may be deemed unethical,

illegal, or serious wrongdoing ('Reportable Conduct'). The Entity offers safeguards and procedures to ensure that individuals reporting such matters can do so confidentially and without apprehension of intimidation, disadvantage, or retaliation.

• This Policy establishes a framework for identifying instances of misconduct and offers guidance

on raising concerns related to suspected or actual unethical or unlawful behaviour.

Scope This Policy applies to:

• the Entity (which comprises of the Entity and its controlled entities),

• the Entity's Workers (as defined below),

• suppliers and contractors (and their employees) to the Entity, and

• relatives and dependents of any of the persons mentioned above.

This Policy forms part of the Entity's Ethics Policy Suite including the Code of Conduct.

• Any Worker who makes, or is the subject of, a report under this Policy is encouraged to contact

the Entity's EAP and/or Chaplaincy services for support if required.

Definitions

Reportable Conduct:

Reportable Conduct encompasses any past, present, or anticipated future activity that:

• Is deceitful, corrupt, or unethical.

• Involves theft, fraud, money laundering, or the improper use of funds.

• Constitutes a systemic, deliberate, or severe violation of the law in connection with the Entity,

or its internal policies and processes.

• Involves the giving or receiving of a bribe from any individual.

• Is unlawful (e.g., illicit drug sale or use, violence or the threat of violence, and criminal property

damage).

• Poses a significant or serious threat to the health and safety of employees.

SUSTAIN-ED PROJECTS LIMITED ABN: 26 680 123 246

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• Involves a serious mismanagement of the Entity's resources.

• Results in victimisation of an individual for reporting Reportable Conduct.

• Involves any directive to conceal or attempt to conceal serious wrongdoing.

• Interferes with any ongoing internal or external audit processes.

• Presents a serious risk to the reputation or financial stability of the Entity.

What is Not Reportable Conduct:

This Policy is not intended to apply to disclosures relating to conduct concerning a person's individual employment (other than as set out in Reportable Conduct) such as:

• personal, work-related grievances such as those relating to harassment, discrimination, or

disciplinary matters.

• alleged workplace discrimination or bullying.

• personal disputes between staff; or

• decisions regarding the engagement, transfer, or promotion of staff.

These matters will not be deemed to be Reportable Conduct and will typically be investigated or addressed separately.

This Policy is also not intended to apply to reporting concerns involving children and young people (other than as set out in Reportable Conduct). To respond to such concerns please refer to the Entity's policies regarding child protection and protection of vulnerable persons.

• Disclosable conduct: In circumstances where the Entity is engaged under Federal or State

Government contracts, Reportable Conduct may extend to include "disclosable conduct" such as conduct that: o perverts, or attempts to pervert, the course of justice, o constitutes maladministration (i.e., conduct that breaks the law, is unreasonable, unjust, or improperly discriminatory, or based wholly or partly on improper motives), o is an abuse of public Company, o results in the wastage of any public money or money held by the Commonwealth / a corporate Commonwealth entity, o results in the wastage of any property (other than money) that is owned by or held by the Commonwealth / a corporate Commonwealth entity, or o results in a danger, or a risk of danger, to the environment.

SUSTAIN-ED PROJECTS LIMITED ABN: 26 680 123 246

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• Detrimental Conduct: any reprisal, discrimination, harassment, victimisation, retaliation, or

threats of retaliation against a person making a report. This may include dismissal, suspension or demotion; alteration of a person's position or duties to their disadvantage; disciplinary action; harassment or intimidation; discrimination; harm (including psychological harm) or injury; damage to the person's reputation; or damage to the person's property, business or financial position.

• Eligible Public Recipients: is a person that is a member of Commonwealth Parliament, a

member of a State Parliament, a member of the legislature of a Territory or a journalist.

• Integrity Line: Is a hotline to receive Reportable Conduct disclosures as well as unresolved

reports of wrongdoing.

• Whistleblower Protection Officer: is the Executive Governance, Legal and Risk or a person

appointed by that Executive.

• Worker: Any person performing work for the Entity regardless of whether it is paid or

voluntary. All Board Directors, Board Committee Members, Executives, employees (including current or former employees), volunteers, students, contractors, and consultants are workers for the purposes of this Policy.

Policy Reporting ‘Reportable Conduct'

• The Entity encourages a culture of speaking up and coming forward if a person is aware, has

knowledge of, or reasonably suspects, that someone has, or will, commit Reportable Conduct.

• A Worker can make a report by:

o Contacting the Entity's Integrity Line above via email.

• A Worker can also make a report to:

o a director, company secretary, CEO, or member of the Board. o an auditor or a member of an audit team conducting an audit of the Entity. o the Australian Securities and Investment Commission (ASIC); and o a legal practitioner for the purposes of determining if the protections will apply to them.

• A person who is not a Worker of the Entity can make a report via:

o by email to the Chair or Directors of charity; or

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o an auditor or member of an audit team conducting an audit of the Entity.

• Reports and disclosures can be made verbally or in writing and can be anonymous. They should

include as much information as possible, including the details of the misconduct, people involved, dates, locations and any other evidence that exists.

• A person making a report must not make a false or vexatious claim. Protections under this

Policy will not be applied to false reports or vexatious claims. The Entity may apply disciplinary proceedings to any Worker making them.

Anonymous Reporting and Confidentiality

• All reports can be made anonymously and still receive the protection provided under this

Policy. However, when deciding whether to make a report anonymously, please be aware that anonymity may limit the Entity's ability to investigate the matters reported. The Entity encourages you to disclose your identity when making a report under this Policy, as this will also enable us to monitor your wellbeing and protect you from any retaliation or detriment.

• The Entity will treat all reports, as well as all confidential information acquired while

investigating a report, with the strictest confidence. Subject to compliance with legal requirements the Entity will only disclose the identity of the person who made the report, or any other information that is likely to lead to the identification of that person, with their prior consent or otherwise in the limited circumstances listed below.

• In limited circumstances, the Entity may need to disclose the identity of the person making the

report without their consent to certain third parties, including:

o Entity lawyers. o The Australian Securities and Investment Commission (ASIC) o The Australian Taxation Office (ATO) o The Australian Charities and Not-for-profits Commission (ACNC) o The Australian Federal Police / State Police. o The Commonwealth Ombudsman (where we are engaged under a relevant Federal Government contract). o The Inspector-General of Intelligence and Security (where we are engaged under a Relevant Federal Government Contract).

SUSTAIN-ED PROJECTS LIMITED ABN: 26 680 123 246

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o Any third party where the investigating authority, public authority, officer, or public official is of the opinion that disclosure of your identity is necessary to investigate the matter effectively, or it is otherwise in the public interest to do so (where we are engaged under a relevant Federal or State Government contract).

Protection from Detrimental Conduct

• The Entity understands that the decision to make a report can be a difficult one to make. We

are committed to ensuring any person feels safe in making a report. When a report in relation to Reportable Conduct is made, the identity of the person making the report will remain confidential and the person will be protected from Detrimental Conduct for making the report.

• Under this Policy, any Detrimental Conduct against a person reporting Reportable Conduct will

be treated as a serious wrongdoing. These protections will apply even where it is subsequently determined that a report was mistakenly made or not substantiated.

• If a person makes a report and subsequently face any kind of Detrimental Conduct, they are

encouraged to notify the Entity's Whistleblower Protection Officer. The Whistleblower Protection Officer will ensure the matter is investigated promptly. If a person is found to have disadvantaged or retaliated against a person because of the submission of a report, that will be grounds for disciplinary action, up to and including dismissal.

• The Entity understands that there may also be some serious repercussions for individuals who

are mentioned in a report. Accordingly, the Entity will ensure their fair treatment and will extend the protections stated above to these individuals where appropriate.

Responding to Reportable Conduct

• The Entity's Whistleblower Protection Officer will assess all receive reports and will determine

whether the matter falls under this Policy.

• If the Entity's Whistleblower Protection Officer determines a report does not fall under or

relate to Reportable Conduct, they will advise the person making the report and advise them of how the report will be handled.

Investigating Reportable Conduct

• Any Worker who makes, or is the subject of, a report is encouraged to contact the Entity's

Chaplaincy services for support if applicable and required.

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• A report made that is assessed as falling within this Policy will be investigated:

o The Entity's Whistle Blower Protection Officer will determine whether the internal or external investigator will investigate, depending on the nature of the report. o The investigator will conduct the investigation as soon as practicable and will ensure it is fair and independent from any persons to whom the disclosure relates. o The investigator will conduct the investigation promptly, and in an objective and fair manner, ensuring that every individual subject to the investigation is granted sufficient opportunity to reply to allegations before any findings are made. o Issues identified from the investigation will be resolved or otherwise finalised. o The Entity's Whistleblower Protection Officer will inform you of the outcome of the investigation. o The details of investigation and the outcome will be informed to BARC, on a confidential and anonymous basis.

Public Interest and Emergency Disclosure Reporting

• The Entity encourages a person to make a report by contacting the Integrity Line in the first

instance where possible.

• Reports made in "public interest" and "emergency disclosure" situations are also protected.

Under these circumstances, reports can be made to an Eligible Public Recipient. It is important that a person making a report understands the criteria for making a public interest or emergency disclosure and we suggest that independent legal advice is sought on the relevant requirements for these types of disclosures.

• Reports made in the public interest are protected from Detrimental Conduct if a person:

o has already made a report to the Entity concerning Reportable Conduct (Initial Report) and at least 90 days have lapsed since the Initial Report was made; and o has no reasonable grounds to believe that action is being, or has been, taken to address the matters relating to the Initial Report; and o has reasonable grounds to believe that making a further report would be in the public interest; and o gives a written notification to the Entity after the 90 days mentioned above have lapsed, that easily identifies the Initial Report and the intention to make a public interest report; and o makes the public interest report to an Eligible Public Recipient and the extent of the information reported is no greater than is necessary to demonstrate the misconduct or improper state of affairs or circumstances.

SUSTAIN-ED PROJECTS LIMITED ABN: 26 680 123 246

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• Reports made in emergency situations are protected from Detrimental Conduct if a person:

o has already made an Initial Report to the Entity; and o has reasonable grounds to believe that the information in the Initial Report concerns a substantial and imminent danger to the health or safety of person(s) or the natural environment; and o has given to the Entity written notification that easily identifies the Initial Report and the intention to make an emergency report; and o makes the emergency report to an Eligible Public Recipient and the extent of the information reported is no greater than is necessary to inform the Eligible Public Recipient of the substantial and imminent danger.

Failure to Comply with This Policy

• Any breach of this Policy by a Worker will be regarded as misconduct and may result in

disciplinary action (up to and including dismissal where relevant).

• A breach of this Policy may also amount to a civil or criminal contravention under the Australian

whistleblower protection laws (in particular, the regime contained in the Corporations Act and the Taxation Administration Act), giving rise to significant penalties.

Contacts For questions about this Policy, please email the Entity's Whistleblower Protection Officer via the Board of Directors.

Responsibilities

• Reporting Individual

Disclose any activity or conduct, whether historical, current, or anticipated, falling under the definition of Reportable Conduct as outlined in this Policy.

• Recipient of Report

Any individual receiving a report under the provisions of this Policy is obligated to uphold the confidentiality of the reporting person and promptly inform the Integrity Line via telephone or email.

• Investigator

o As directed by the Entity's Whistleblower Protection Officer Investigate reports received from whistle-blowers.

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o Update Whistleblower Protection Officer with their investigation results in a timely manner. o Maintain confidentiality when handling reports when practical and appropriate in the circumstances, and be objective, fair and independent throughout the investigation process. o Conduct a sufficient and proper inquiry into the content of the Entity's Whistleblower report. o Maintain Investigator training and competency.

• Whistleblower Protection Officer

o Provide mentoring and other support to persons making a report of Reportable Conduct. o Provide protection to persons making a report of Reportable Conduct according to this Policy. o Keeping persons making a report of Reportable Conduct informed of the progress and outcomes of the inquiry/ investigation subject to considerations of privacy of those against whom a disclosure has been made. o Regularly review and report to the Entity's Whistleblower reports to determine whether and what type of organisational action is required to address any underlying trends or patterns.

Effective 21 August 2024 — Sustain-Ed Projects Limited (ABN 26 680 123 246)

1. Introduction

Sustain-Ed Projects Limited ("we", "our", "us") values the generosity of our donors. This Refund and Donations Policy explains how we handle donations, receipts, and refund requests.

2. Nature of Donations

All donations made to Sustain-Ed Projects Limited are considered voluntary gifts to support our charitable purposes. As such, donations are generally non-refundable.

3. Receipts

We will issue tax-deductible receipts for donations of $2 or more, where our Deductible Gift Recipient (DGR) status applies. Receipts will be issued in the name of the donor as provided at the time of donation.

4. Refunds

We recognise that errors can sometimes occur. Refund requests may be considered where:

• A donation was made by mistake

• The donation amount was incorrect due to an error

• The donation was made without the donor's authorisation

Refunds are at our discretion and must comply with fundraising and taxation laws. Requests should be made within 14 days of the donation.

5. How to Request a Refund

To request a refund, please contact us with details of your donation (date, amount, transaction reference, donor name). Email: [email protected] Phone: +61401882627 Address: 9 Bottlebrush Crescent, Suffolk Park, NSW 2481, Australia

6. Processing Refunds

Approved refunds will be processed back to the original payment method where possible. We may require proof of identity before processing a refund.

7. Changes to This Policy

We may update this Refund and Donations Policy from time to time. The updated version will be posted on our website with a new effective date.

8. Contact Us

For questions about this policy or to make a refund request, please contact:

Sustain-Ed Projects Limited Email: [email protected] Phone: +61401882627 Address: 9 Bottlebrush Crescent, Suffolk Park, NSW 2481, Australia

Purpose and Scope This policy provides guidance to SUSTAIN-ED PROJECTS LIMITED board members, directors and stakeholders in making, receiving and responding to complaints, grievances and other feedback. Principles

• SUSTAIN-ED PROJECTS LIMITED welcomes complaints regarding all areas of the service

including operations, management or not-for-profit organisation conduct.

• Any person or not-for-profit organisation involved with SUSTAIN-ED PROJECTS

LIMITED, or those affected by its operations, have the right to give feedback or make a complaint without fear of retribution.

• SUSTAIN-ED PROJECTS LIMITED is committed to using the information gained in the

complaints process to improve the not-for-profit organisation.

• SUSTAIN-ED PROJECTS LIMITED recognises that people need avenues to give feedback,

including how to make a complaint to SUSTAIN-ED PROJECTS LIMITED, and are entitled to have their concerns addressed fairly, promptly and transparently.

• SUSTAIN-ED PROJECTS LIMITED understands this information may be sensitive and will

respect the person's right to confidentiality and handle complaints in a fair and timely manner.

• SUSTAIN-ED PROJECTS LIMITED has industrial and legal responsibilities to take all

reasonable steps to identify and resolve grievances in the workplace. Outcomes

• An atmosphere is fostered in which complaints and independent monitoring are

viewed positively.

• Resolution of complaints at a local level through alternative dispute resolution is

encouraged.

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• Each complaint is respected, taken seriously and acted upon.

• Responses to complaints and grievances are delivered in a consistent and timely

manner.

• Conflict resolution is consistent across SUSTAIN-ED PROJECTS LIMITED, regardless of

who is managing the process.

• Conflict is managed equitably and transparently and to the satisfaction of all parties,

where possible. Functions and Delegations Position Delegation/Task Board

• Respond to complaints and grievances relating to the Chair.

• Respond to higher-level or escalated complaints as required.

• Act as facilitators in resolving grievances.

Chair

• Respond to higher-level or escalated complaints as required.

• Attempt to resolve grievances informally in the first instance.

• Contribute to resolving grievances once a supervisor or other

third party becomes involved.

• Maintain a record of grievances and related actions and

decisions.

• Act as a facilitator to resolve complaints and grievances

Secretary

• Keep all records of complaints secure

All members

• Receive complaints and other feedback and respond

appropriately.

• Make complaints and grievances when required.

• Contribute to resolving grievances once a supervisor or other

third party becomes involved.

Policy Detail 5.1 Policy Detail All attempts will be made to resolve complaints and appeals promptly and simply. 5.2 Service User Rights

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Nobody who lodges a complaint or appeal against SUSTAIN-ED PROJECTS LIMITED, its members or Board will be penalised for their action, and they will continue to receive respectful service. 5.3 Communicating the Complaints and Grievance Policy Information is available to members and stakeholders about how to make a complaint or an appeal. This information is available on the website and included in resources and publications as appropriate. Information to be included consists of:

• how to make a complaint or provide feedback to SUSTAIN-ED PROJECTS LIMITED;

• the complaints process, confidentiality, timelines and management of feedback;

• how people can access an advocate to support them during a complaint resolution;

and

• the process for pursuing the complaint through an external body, such as the Health

Care Complaints Commission, NSW Ombudsman or NSW Anti-Discrimination Board if a satisfactory resolution of the complaint cannot be reached. NSW Ombudsman: https://www.ombo.nsw.gov.au/ (Online Form) https://www.ombo.nsw.gov.au/Making-a-complaint/how-to-make-a- complaint/make-a-complaint-online 1800 451 524 Level 24 580 George Street Sydney NSW 2000

NSW Anti-Discrimination Board https://antidiscrimination.nsw.gov.au/ (Online Form) https://adnswform.resolve.hosting/prd?entitytype=Matter&layoutcode=WF_Matter _Enquiry Locked Bag 5000, Parramatta NSW 2124 [email protected] 1800 670 812 5.4 How SUSTAIN-ED PROJECTS LIMITED Receives Feedback When feedback is received, members, Board members, and/or directors will:

• respond with respect, in a positive, non-defensive manner;

• courteously thank the person for providing feedback;

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• acknowledge the impact of the issue on the person providing feedback;

• recognise reasonable expectations of clients; and

• clarify whether the feedback is an observation, suggestion for improvement,

compliment or complaint. 5.4.1 Clarifying the Nature of Feedback If there is uncertainty about the feedback being an observation or a complaint, questions may be asked to the person giving feedback, such as "Is this an issue we should consider as a complaint?" or "Would you like me to arrange for you to speak to the Chair about this?" 5.5 How SUSTAIN-ED PROJECTS LIMITED Receives Complaints Anyone who wants to make a complaint, whether it is minor or serious should, if possible, first speak to a Director. Complaints can be accepted verbally or in writing by any board member of SUSTAIN-ED PROJECTS LIMITED. 5.6 Serious Complaints If the matter is serious or complex, the Director will help the complainant complete a written statement (if this is required or requested). The Director will then immediately notify the Chair of the Board, who will convene an executive meeting to consider the matter as soon as possible. If the complaint involves the Chair, or the person is not satisfied with the Chair's response, the Chair must inform the complainant of their right to speak to the Board and give them the relevant contact details. The complaint can be taken to any Board member, who must notify the Board as soon as possible Any complaint that appears to indicate physical or sexual abuse, or other criminal activity, will involve reporting to external parties such as the NSW Police. 5.7 Initial Response to a Complaint In responding to complaints, Board members should:

• acknowledge the concerns and experiences of the person making a complaint,

particularly if the issue has caused distress or considerable inconvenience;

• attempt to resolve the complaint directly with the complainant - clarify the specific

issue that the individual is complaining about and their desired outcomes. It may be necessary to contact the complainant to ask for more information;

Sustain-Ed Projects Limited ABN: 26 680 123 246 Complaints and Grievance Policy pg. 5

• detail how the complaint will be investigated - provide clear timeframes and the

contact details for an appropriate person who can be contacted by the complainant, if necessary; and

• consider the sensitive and/or confidential nature of a complaint and the privacy of the

individual making the complaint. Board members should carefully consider what information is recorded and to whom within the not for profit organisation the information is communicated. When completing a Complaints Record Form, only record factual information that can be supported by evidence or note that the information is not yet substantiated. SUSTAIN-ED PROJECTS LIMITED aims to investigate and resolve all complaints within a month of receiving the complaint. If this timeframe cannot be met, the complainant will be informed of the reasons why and of the alternative timeframe for resolution. 5.8.1 Registering and Reporting SUSTAIN-ED PROJECTS LIMITED keeps records of all complaints and appeals using complaint forms. The confidentiality of individuals is of the utmost importance and is maintained at all times. The complaints process will be regularly reviewed as part of the annual planning process so that SUSTAIN-ED PROJECTS LIMITED can make changes to its operations as appropriate to adequately meets the needs of members. 5.9 Taking Action on the Complaint The Director should attempt to deal with simple matters directly and quickly. Depending on the nature of the complaint, one or more of the following actions may be appropriate:

• recording the information (if communicated verbally) and passing the information on

to the Board;

• raising the information at a regular member and/or Board meeting;

• passing the complaint on to the Board to be dealt with by the Chair;

• recording the information in the not-for-profit organisation's file;

• making operational changes based on the content of the complaint; or

• including any complaints received in reports to the Board;

Sustain-Ed Projects Limited ABN: 26 680 123 246 Complaints and Grievance Policy pg. 6

5.10 Keeping the complainant informed Written communication will be sent to the complainant (or the complainant's nominee) within 5-7 working days of the complaint being received. The response details what is being done to investigate and resolve the complaint. The complainant or person appealing a decision will be informed of the progress of their complaint at all stages of the process, including how to appeal a decision if they are not satisfied with the outcome. 5.11 Complaint Resolution and Follow-Up Following the resolution of a complaint, SUSTAIN-ED PROJECTS LIMITED will contact the complainant to assess whether the actions taken are adequate. If the matter is not resolved to their satisfaction they can take the matter to the NSW Community Services Commission. Breaches of the funding guidelines could be taken to the relevant funding body. The complaint register is regularly reviewed to inform service planning and continuous quality improvement. 5.12 Support for People Making a Complaint Board members have the right to use an advocate of their choice to negotiate on their behalf with the management of SUSTAIN-ED PROJECTS LIMITED. For members, this may be a family member or friend, or a support person from another community organisation. The Chair is responsible for ensuring complainants are aware of the SUSTAIN-ED PROJECTS LIMITED appeals process and ensuring that complainants are directed to external agencies that can help them appeal. 5.13 Resources and Training Other bodies that can hear some types of complaints include the Human Rights Commission, Fair Trading and the police. Written information about how to complain and appeal a decision will be available and presented in an accessible way. The Board member who is approached will also take time to clearly explain the procedure.

Sustain-Ed Projects Limited ABN: 26 680 123 246 Complaints and Grievance Policy pg. 7

People will also be informed of how to access advocacy organisations or individual advocates to help them complain or make an appeal. Where possible, The Chair of SUSTAIN-ED PROJECTS LIMITED will attend the Community Services Commission Complaints handling workshops to be trained in how to deal with complaints and appeals. The Board will be regularly informed of the number of complaints and appeals, the issues complained or appealed about, the time taken to resolve and the outcomes of complaints and appeals. 5.15 Complaints Involving Board Members Complaints concerning a Board member, or a member of a Board subcommittee should be referred to the Board Chair. The Chair, or an approved delegate, will attempt to resolve the issue to the satisfaction of the complainant. Where the Chair is the subject of a complaint, the complaint should be referred to another Board member. A response to the complaint may involve:

• investigating the complaint and providing the Board Chair or member of a Board

subcommittee with an opportunity to respond to issues raised;

• if appropriate, attempt to mediate the dispute and/or otherwise resolve the matter to

the satisfaction of the complainant;

• taking further action necessary to resolve the issue (e.g. external mediation and

resolution services); or

• if appropriate, raise the complaint at a Board meeting to determine a suitable course

of action to resolve the issue. Action taken arising from a complaint about a Board member will be taken in accordance with the Constitution. 5.16 Grievances A grievance raised by Board members or directors is considered separate and independent from disciplinary processes undertaken to manage performance or conduct matters identified by the employer. If a grievance is raised during disciplinary or performance management processes, the grievance is to be addressed as per this policy and the disciplinary or performance management process continues independently.

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5.16.1 Informal Grievance Resolution In the first instance, a grievance should be resolved between the complainant(s) and the person(s) about whom the complaint rests. Where the grievance cannot be resolved between the two parties informally or the complainant does not feel able to approach the respondent or the respondent does not feel able to participate, a formal grievance resolution procedure is to be undertaken. 5.16.2 Formal Grievance Resolution A complainant may make formal notification of a grievance by lodging details of it with the board member. Where the grievance is about a board member, the complainant should lodge the grievance with the Chair. If there is potential for a conflict of interest for the board member in managing the grievance, the Chair shall manage the grievance resolution procedure. The person who has received formal notification of a grievance shall acknowledge receipt of the grievance in writing within five working days. The person managing the grievance shall interview the complainant to clarify allegations and details, discover desired outcome(s) and advise of the process to be followed. After action has been taken to resolve the grievance and no further response is received from the complainant, the grievance is considered closed. Where a grievance remains unresolved, the person managing the grievance may seek a more senior board member or the SUSTAIN-ED PROJECTS LIMITED Board Chair to contribute to the resolution process. Additionally, external mediation may be undertaken in an attempt to resolve the dispute. The complainant and/or the respondent may request union or other representation during external mediation. The complainant and/or the respondent and/or SUSTAIN-ED PROJECTS LIMITED may seek help from a relevant industrial tribunal. 5.16.3 Withdrawing a Grievance Complaint The complainant may withdraw the grievance complaint at any time through written notification.

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5.16.4 Documentation All details of a formal grievance are to be documented by the person managing the grievance.

6. References & Resources

Legislation

• Community Services (Complaints Reviews and Monitoring) Act 1993 (NSW)

• Associations Incorporations Act 2009 (NSW)

• Privacy Act 1988 (Cth)

• Relevant Industrial Award(s)i.e. the Social, Community, Home Care or Disabilitity

Services Industry Award 2010 Other References + Resources

• Health Care Complaints Commission: http://www.hccc.nsw.gov.au/

• NSW Ombudsman: http://www.ombo.nsw.gov.au/

• Conflict Resolution Network: www.crnhq.org

• NSW Anti-Discrimination Board: http://www.antidiscrimination.lawlink.nsw.gov.au/

• Workcover Authority of NSW: www.workcover.nsw.gov.au

• NSW Industrial Relations website: www.industrialrelations.nsw.gov.au

• Mercy Community Services: Complaints Handling

http://www.mercyservices.org.au/images/stories/PDFs/Policies_page/E/E.08_Compl aints.pdf accessed 16th May, 2011.

• NADA Feedback and Complaints Policy; Grievance and Dispute Management Policy.

http://www.nada.org.au/index.php?option=com_content&task=view&id=236&Itemi d=44

Effective 21 August 2024 — Sustain-Ed Projects Limited (ABN 26 680 123 246)

1. Introduction

This Cookies Policy explains how Sustain-Ed Projects Limited ("we", "our", "us") uses cookies and similar technologies on our website.

2. What Are Cookies?

Cookies are small text Liles placed on your device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the site owners.

3. Types of Cookies We Use

• Essential Cookies: Required for basic functionality of the website.

• Performance Cookies: Help us understand how visitors use our site, so we can improve it.

• Functionality Cookies: Remember your preferences and enhance your experience.

• Analytics/Third-Party Cookies: May be set by external providers (e.g. Google Analytics) to

track and report on website traffic.

4. Why We Use Cookies

We use cookies to:

• Ensure the website functions correctly

• Monitor and analyse performance

• Improve user experience

• Support donation processing and security

5. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling cookies may affect the functionality of our website.

6. Third-Party Cookies

Our website may use third-party services (such as Google Analytics, social media integrations, or payment processors) that set their own cookies. We do not control these cookies. Please check the relevant third-party privacy policies for more information.

7. Consent

By continuing to use our website, you consent to our use of cookies as described in this policy, unless you disable them through your browser settings.

8. Changes to This Policy

We may update this Cookies Policy from time to time. The updated version will be posted on our website with a new effective date.

9. Contact Us

If you have any questions about this Cookies Policy, please contact:

Sustain-Ed Projects Limited Email: [email protected] Address: 9 Bottlebrush Crescent, Suffolk Park, NSW 2481, Australia

Effective 21 August 2024 — Sustain-Ed Projects Limited (ABN 26 680 123 246)

1. Introduction

Sustain-Ed Projects Limited ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. What Information We Collect

We may collect personal information including:

• Name and contact details (address, phone, email)

• Donation details and payment information

• Communications you send us

• Website usage data (via cookies and analytics)

3. How We Collect Information

We collect information directly from you when you:

• Make a donation

• Sign up for newsletters or updates

• Contact us via email or forms

We may also collect limited data automatically through our website (cookies, analytics).

4. How We Use Information

We use your information to:

• Process donations and issue receipts

• Communicate with you about our work and campaigns

• Comply with legal obligations (ACNC, taxation, fundraising laws)

• Improve our website and services

5. Disclosure of Information

We do not sell or rent your personal information. We may share it with:

• Service providers who assist in payment processing, IT, and communications

• Regulators or authorities if required by law

• Our professional advisors (e.g. accountants, auditors)

6. Donations and Payment Security

All online donations are processed securely. We do not store your full credit card details. Payment processing is handled by trusted third-party providers compliant with PCI-DSS standards.

7. Data Storage and Security

We take reasonable steps to protect your personal information against misuse, interference, loss, and unauthorised access. Data may be stored on secure servers within Australia or overseas, subject to appropriate safeguards.

8. Access and Correction

You may request access to the personal information we hold about you, or request corrections if it is inaccurate or outdated. Please contact us using the details below.

9. Your Rights

You may opt out of receiving marketing or fundraising communications at any time by clicking 'unsubscribe' or contacting us. You also have rights under the Privacy Act and may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Cookies and Analytics

Our website may use cookies and analytics tools (e.g. Google Analytics) to improve performance and user experience. You can adjust your browser settings to refuse cookies, though some features may not work as intended.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Sustain-Ed Projects Limited Email: [email protected] Address: 9 Bottlebrush Crescent, Suffolk Park, NSW 2481, Australia

Effective 21 August 2024 — Sustain-Ed Projects Limited (ABN 26 680 123 246)

1. Acceptance of Terms

By accessing or using this website, you agree to these Terms and Conditions. If you do not agree, you must not use this website.

2. About Us

Sustain-Ed Projects Limited is a registered charity with the ACNC. We work to Our mission is to provide sustainable solutions to extreme poverty, hunger, and injustice by educating and empowering marginalised communities with the skills and resources needed for food security and self-reliance. All references to "we", "our", and "us" in these Terms mean Sustain-Ed Projects Limited.

3. Dona-ons

• Donations made via sustain-ed.org are gifts and are non-refundable, except where required

by law or in exceptional circumstances at our discretion.

• We will issue tax-deductible receipts for eligible donations of $2 or more, in accordance

with the Income Tax Assessment Act 1997 (Cth) and our Deductible Gift Recipient (DGR) status.

• You are responsible for ensuring the accuracy of information you provide when making a

donation.

4. Use of Website

You agree not to:

• Use the website for unlawful or fraudulent purposes.

• Interfere with the website's operation or security.

• Copy, distribute, or modify our content without permission.

We reserve the right to suspend or terminate access if these Terms are breached.

5. Intellectual Property

All content on this website (including text, images, graphics, and logos) is owned or licensed by Sustain-Ed Projects Limited, unless otherwise stated. You may not reproduce, adapt, or distribute our content without prior written consent, except as permitted under the Copyright Act 1968 (Cth).

6. Privacy

We handle personal information in accordance with our Privacy Policy. By using this website, you consent to our collection and use of your information as described there.

7. Refunds Policy

As a charity, we generally do not provide refunds for donations. However, if you believe a donation was made in error or without your authorisation, please contact us within 14 days at [email protected]. Refunds will be at our discretion, in compliance with fundraising laws.

8. Liability

To the maximum extent permitted by law:

• We do not warrant that the website will be uninterrupted, error-free, or free of viruses.

• We are not liable for any indirect or consequential loss, or loss of data, arising from your

use of this website or reliance on its content.

• Nothing in these Terms excludes or limits liability under the Australian Consumer Law

where it applies.

9. Third-Party Links

This website may include links to third-party websites. We are not responsible for their content or practices. Inclusion of a link does not imply endorsement.

10. Governing Law

These Terms are governed by the laws of New South Wales, Australia. You submit to the jurisdiction of the courts of that State.

11. Changes to Terms

We may update these Terms at any time by publishing the revised version on our website. Your continued use constitutes acceptance of the updated Terms.

12. Contact Us

For questions about these Terms, please contact:

Sustain-Ed Projects Limited Email: [email protected] Address: 9 Bottlebrush Crescent, Suffolk Park, NSW, 2481, Australia

Effective 21 August 2024 — Sustain-Ed Projects Limited (ABN 26 680 123 246)

1. General Information Only

The information provided on this website is for general informational purposes only. While we strive to keep information accurate and up to date, Sustain-Ed Projects Limited makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability of the website or the information contained on it.

2. No Professional Advice

The content of this website does not constitute professional, legal, Linancial, or other advice. You should not rely on the information on this website as a substitute for independent professional advice relevant to your circumstances.

3. External Links

This website may include links to third-party websites. These are provided for convenience only. We do not endorse, control, or take responsibility for the content, availability, or practices of external websites.

4. Donations and Financial Information

Any references to donations, projects, or Linancial information are provided in good faith. However, we do not guarantee that donations will be applied to a specific project or outcome, unless otherwise stated. Donations are used to further our charitable purposes as determined by Sustain-Ed Projects Limited.

5. Limitation of Liability

To the fullest extent permitted by law, Sustain-Ed Projects Limited disclaims all liability for any loss, damage, or injury arising out of or in connection with your use of this website. This includes, without limitation, indirect or consequential loss, loss of data, income, or profits.

6. Viruses and Security

We cannot guarantee that the website is free from viruses, malware, or other harmful components. It is your responsibility to ensure appropriate protection and security measures are in place before downloading or relying on information from this website.

7. Changes to This Disclaimer

We may update this Website Disclaimer from time to time. The updated version will be posted on our website with a new effective date.

8. Contact Us

If you have any questions about this Website Disclaimer, please contact:

Sustain-Ed Projects Limited Email: [email protected] Address: 9 Bottlebrush Crescent, Suffolk Park, NSW 2481, Australia